Terms and Conditions

Version 1.1, as of 3 September 2026

The German version is authoritative. This translation is provided for convenience only. In case of discrepancies, the German text at /de/legal/terms prevails.

These terms govern the use of D2D-Gebietsplaner, operated by Bonus Service BS GmbH ("Provider").

§ 1 Scope — business customers only

(1) These terms apply exclusively to entrepreneurs within the meaning of § 14 of the German Civil Code (BGB), legal entities under public law and special funds under public law. The service is not directed at consumers (§ 13 BGB).

(2) By registering, the customer confirms that the service is used in the course of its commercial or self-employed professional activity.

(3) Deviating terms of the customer are rejected unless the Provider expressly agrees in text form.

§ 2 Description of services

(1) The Provider supplies web-based software (SaaS) for planning field sales territories: retrieval of street and house-number data by postcode via OpenStreetMap, division into territories of roughly equal address count, map display, assignment of staff to territories, printed route lists and CSV export.

(2) Street and house-number data originate from OpenStreetMap and are licensed under the Open Database License (ODbL). The Provider gives no warranty as to completeness, currency or accuracy; it has no influence over that dataset.

(3) The territory division is performed automatically by address count. It is a planning proposal and does not replace the customer's own assessment.

(4) Statements in marketing materials, on the website or in product descriptions do not constitute an agreement on quality or a guarantee, unless expressly designated as such in text form in an individual case.

§ 3 Conclusion of contract and registration

(1) Use requires a user account. The contract is concluded upon completion of registration.

(2) The customer keeps access credentials confidential and protects them against third-party access, notifying the Provider without undue delay of any suspected misuse.

(3) The customer is responsible for the actions of the user accounts it creates within its organisation.

§ 4 Prices

(1) The service is currently provided free of charge. There is no entitlement to permanent free use.

(2) The introduction of paid plans is reserved. It does not apply to the current contract period but is communicated in text form at least 30 days before the next period begins. The customer may terminate before it takes effect; continued use thereafter constitutes acceptance of the new plan.

(3) Prices are net, plus statutory value-added tax.

(4) If the customer is in default of payment, the Provider may suspend access after an unsuccessful reminder with a reasonable deadline. Claims for default interest under § 288 (2) BGB and the lump sum under § 288 (5) BGB remain unaffected.

§ 5 Customer obligations

(1) The customer uses the service in compliance with applicable law.

(2) The customer alone is responsible for ensuring that data it enters — in particular names of assigned staff and free-text notes — may lawfully be processed and that data subjects have been informed pursuant to Art. 13 GDPR.

(3) Abusive, automated or excessive use impairing the availability of the service or of third-party services — in particular the OpenStreetMap and Overpass infrastructure — is prohibited. The Provider limits the number of queries per user technically.

(4) If the customer passes lists generated by the service to third parties, it must comply with the OpenStreetMap licence terms and credit the source (© OpenStreetMap contributors, ODbL).

§ 6 Availability

The Provider endeavours to achieve high availability but, given the currently free provision, does not owe any specific availability. Maintenance and third-party disruptions — in particular at OpenStreetMap — may cause restrictions.

§ 7 Data protection and processing on behalf

(1) The processing of personal data is governed by the privacy policy.

(2) Where the Provider processes personal data on behalf of the customer — in particular names of assigned staff — the data processing agreement pursuant to Art. 28 GDPR in its published version forms part of this contract. It is concluded automatically together with the usage contract and need not be requested separately; electronic form is permitted under Art. 28 (9) GDPR.

§ 8 Confidentiality

(1) Both parties treat information of the other party designated as confidential, or evidently confidential, as confidential, use it only to perform the contract and disclose it only to persons who need it for that purpose and are bound accordingly.

(2) Excepted is information that is publicly known, was obtained without obligation of confidentiality, or must be disclosed by law or official order.

(3) The obligation continues for the term of the contract and three years thereafter.

§ 9 Liability

(1) The Provider is liable without limitation for intent and gross negligence, under the Product Liability Act, for injury to life, body or health, and to the extent of an expressly assumed guarantee.

(2) In cases of slight negligence, the Provider is liable only for breach of a material contractual obligation and limited to the foreseeable damage typical for this type of contract.

(3) Liability irrespective of fault for defects existing at the time of conclusion of contract under § 536a (1) alt. 1 BGB is excluded. Liability for defects arising later is governed by paragraphs 1 and 2.

(4) Otherwise liability is excluded — in particular for business decisions the customer takes on the basis of the automated territory division or of data originating from OpenStreetMap.

(5) Where the service is provided free of charge, the Provider is liable only for intent and gross negligence; paragraphs 1 and 3 remain unaffected.

§ 10 Term and termination

(1) The contract runs for an indefinite period. The customer may end it at any time without notice by deleting the account in the account settings.

(2) The Provider may terminate with 30 days' notice to the end of a month. The right to extraordinary termination for cause remains unaffected.

(3) Terminations require text form; deletion of the account under paragraph 1 is sufficient.

§ 11 Data export and deletion after the contract ends

(1) During the term, the customer may export its territory data as a CSV file at any time.

(2) After the contract ends, the Provider deletes the customer's data. The customer must export its data before the contract ends; there is no obligation to surrender data afterwards.

§ 12 Copyright and rights of use

(1) All rights in the software remain with the Provider. The customer receives a simple, non-transferable right, limited to the term, to use it as agreed.

(2) Rights in content entered by the customer remain with the customer. The Provider uses it solely to provide the service as agreed.

(3) Street and house-number data are subject to the Open Database License (ODbL) of OpenStreetMap.

§ 13 Amendments to these terms

(1) The Provider may amend these terms with 30 days' notice in text form where this is prompted by a change in the law, supreme-court case law or official requirements, or where a gap must be closed.

(2) The subject matter of the service, the fee and the contract term cannot be amended by this route. Fee changes are governed exclusively by § 4 (2).

(3) If the customer does not object within the period, the amendments are deemed accepted. The Provider will point this out separately in the announcement.

§ 14 Order of precedence

In case of conflict the following order applies: (1) individual agreements in text form, (2) the data processing agreement, (3) these terms, (4) the service description on the website.

§ 15 Jurisdiction and applicable law

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

(2) The exclusive place of jurisdiction is Essen, provided the customer is a merchant, a legal entity under public law or a special fund under public law.

§ 16 Final provisions

Should individual provisions be invalid, the validity of the remaining provisions remains unaffected. The statutory provision takes the place of the invalid one.